Warranty and Returns Policy

Warranty Policy

If you find that the product you’ve purchased from us is defective or damaged during transportation, you have the option of returning it to us. Prinber warrants the product against defects for 24 months from the date of original purchase. If a defect claim is received by Prinber within the Warranty Period, at its option, Prinber will solve it in the 2 ways following according to the real situation.

• Generally, we will replace the defects under our return policy
• For serious quality problems, we may consider making a refund or shipping the replacements in advance.

Returns Policy

To arrange a return, please mail admin@prinber.com with your invoice number and a detailed description of the issue, sometimes pictures or videos may be necessary. It is very helpful for us to solve the problem and improve the quality of the products quickly.

We will email you with details on where to send the returned items. Once your items are received and inspected, we will send you an email to notify you that we have received your returned items and we will send replacement products

Limitation of Liability

It’s important to note that warranty claims usually require the parts to have been used under normal operating conditions and properly installed. Damage resulting from improper installation, or misuse isn’t covered under warranty.

Prinber reserves the right to amend this policy at any time without notice. The current version of our Warranty and Returns Policy will be posted on our website. For any questions or concerns regarding our Warranty and Returns Policy, please contact us.